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Privacy Policy

Holiplay is committed to providing quality services to you and this policy outlines our ongoing obligations in respect of how we manage your personal information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure, and dispose of your personal information. This policy also considers international privacy requirements to ensure compliance globally.

A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner at https://oaic.gov.au.

1. What is personal information and why do we collect it?

Personal information is information or an opinion that identifies an individual. Examples of personal information we collect include:

  • Names
  • Email addresses
  • Billing addresses
  • Phone numbers
  • Payment details (processed securely via third-party payment providers)

This personal information is collected in various ways, including:

  • When you purchase digital PDFs from our website
  • When you interact with our email marketing campaigns
  • Through ads on Facebook and other platforms
  • When you interact with us via email or social media
  • Using cookies and other tracking technologies on our website

2. Sensitive information

We do not collect sensitive information as defined by the Privacy Act, such as information regarding your racial or ethnic origin, political opinions, or health information.

3. Third parties

Where reasonable and practicable, we will collect your personal information only from you. However, we may receive information from third parties, such as payment processors and analytics providers. In such cases, we will take reasonable steps to ensure you are aware of the information provided to us.

4. Disclosure of personal information

Your personal information may be disclosed in the following circumstances:

  • To our service providers who assist in the operation of our website and delivery of services (such as payment processors and email marketing services).
  • Where required by law.
  • With your consent.

We do not sell or rent your personal information to third parties.

5. International transfers of personal information

As we market our products globally, your personal information may be transferred to and processed in countries outside of Australia. In such cases, we ensure that these transfers comply with the relevant privacy laws and that adequate safeguards are in place to protect your information.

6. Security of personal information

Your personal information is stored securely using industry-standard encryption and is protected from misuse, loss, unauthorised access, modification, or disclosure. We implement a variety of security measures to maintain the safety of your personal information, including secure servers, encrypted transactions, and access controls.

7. Storage and Security of Payment Information

We use trusted third-party payment gateways, such as Stripe, to process payments securely. Holiplay does not store your credit card information on our servers. All payment transactions are encrypted and processed through these PCI DSS-compliant providers to ensure the security of your information.

Your payment details are securely transmitted during the transaction using Secure Socket Layer (SSL) technology. We retain only transaction records necessary for accounting and compliance purposes, without access to your full payment details.

8. Marketing and communications

With your consent, we may use your personal information to send you marketing communications about our products, services, and updates that we believe may be of interest to you. This includes:

  • Email marketing
  • Promotions and special offers
  • Product updates

9. How we store and protect your data

Your personal information is stored and processed on secure servers managed by our hosting providers, which may be located in Australia or overseas. We use reputable service providers who comply with privacy standards and take reasonable steps to ensure that your data is handled securely.

10. Use of cookies and tracking technologies

We use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and personalise content. You can choose to disable cookies through your browser settings, but this may impact your ability to use certain features of our website.

11. Access to your personal information

You have the right to access the personal information we hold about you and request corrections if it is inaccurate or outdated. To access your personal information, please contact us in writing at hello@holiplay.co.

12. Maintaining the quality of your personal information

We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date. If you believe the information we hold is incorrect, please contact us so we can update it promptly.

13. Policy updates

This privacy policy may change from time to time and is available on our website. We recommend you review it periodically to stay informed about how we protect your information.

14. Privacy policy complaints and enquiries

If you have any questions or complaints about our privacy policy, please contact us here.

We will respond to your query or complaint promptly and in accordance with applicable laws.

Last updated: 8th March 2025